Team NetRefer

Unified Competitive Wages. Great Benefits. Positive Work Environment.

Technical Support Specialist

Professional Services Team

Close Date
30 Jun 2019

Position Overview: 

Responsible to provide technical client support to internal and external clients, this role offers the right opportunity to anyone who is looking at the opportunity to work with a vast range of technologies.


Further key responsibilities include:

  • Providing technical assistance to the Product Support Specialists, other internal teams and external clients
  • Adhering to prescribed company SLAs for issue resolution and communication
  • Identifying and documenting the causes of reported issues
  • Escalating issues as and where necessary
  • Identifying and recommending process and/or product enhancements based on root cause analysis;
  • Attending to requests for additional system configurations or new clients’ onboardings;
    • Maintain and update client-specific configuration files.
    • Maintain and update internal knowledge base
  • Providing accurate and timely work logs management.


The successful candidate would ideally have the following knowledge, skills and experience:

  • Good understanding of relational databases;
  • Intermediate to Advanced level in:
    • SQL statements writing and execution;
    • .NET languages
  • Basic software programming knowledge
  • Exposure to the following technologies will be considered as an asset:
    • C#, VB.NET 
    • JavaScript 
    • HTML5, CSS.
  • Understanding of IIS web server and basic configuration;
  • Passionate about excellent customer service
  • Good interpersonal skills, eye for detail and an ability to work in a team environment. 
  • Ability to work on own initiative with a minimum amount of supervision and to handle multiple tasks and project simultaneously.
  • Demonstrate strong analytical and problem-solving skills.


If you are an effective problem solver with fantastic customer service skills, we would like to hear from you.


N.B. No Recruitment Agency Applications will be accepted unless instructed by an HR Representative at NetRefer.